Call Center Manager Resume Example

CALL CENTER MANAGER RESUME TEMPLATE (TEXT FORMAT)

SUMMARY

Extremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center strategies and operations; improving systems and processes; managing staff.

EDUCATION

San Diego University
Bachelor in Marketing, 2018

SKILLS

• Technical Support
• Human Resources
• Polite, professional phone voice
• Coaching
• Customer Service
• Leadership

WORK EXPERIENCE

54 MONKEYS, CALL CENTER OPERATIONS MANAGER

JUN 2019 – JAN 2020

• Ensured adequate call center coverage to achieve service level targets, including scheduling, resourcing and recruitment initiatives
• Developed a team environment that foster growth and the desire to help others

WORLD MARK, CALL CENTER MANAGER

JUN 2018 – JUN 2019

• Optimized call center productivity, achieved correct quality standards through data analysis. Tracked and reported metrics and provided weekly, monthly and quarterly reporting results to senior management
• Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery

Good Skills to Include on Call Center Manager Resume

1. Understanding of the metrics (KPIs)
2. Networking
3. Staff Communication
4. Team-building