Call Center Manager Resume Example

Call Center Manager Resume Sample

Size: 38.3KB
Size: 7.52KB
Design similar resume template in minutes
It’s Okay to be different

CALL CENTER MANAGER RESUME TEMPLATE (TEXT FORMAT)

SUMMARY

Extremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center strategies and operations; improving systems and processes; managing staff.

EDUCATION

San Diego University
Bachelor in Marketing, 2018

SKILLS

  • Technical Support
  • Human Resources
  • Polite, professional phone voice
  • Coaching
  • Customer Service
  • Leadership

WORK EXPERIENCE

54 MONKEYS, CALL CENTER OPERATIONS MANAGER

JUN 2019 – JAN 2020

  • Ensured adequate call center coverage to achieve service level targets, including scheduling, resourcing and recruitment initiatives
  • Developed a team environment that foster growth and the desire to help others

WORLD MARK, CALL CENTER MANAGER

JUN 2018 – JUN 2019

  • Optimized call center productivity, achieved correct quality standards through data analysis. Tracked and reported metrics and provided weekly, monthly and quarterly reporting results to senior management
  • Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery

 

Average Salary for Call Center Manager Job

Call Center Manager
Salaries
$57,532
National Average

min
max
 
$39k
$82k
 
Salary
$39k – $82k
 
Bonus$604 – $12k
 
Profit Sharing$778 – $8k
 
Commission$1k – $26k
 
Total Pay
$37k – $85k
 

***Data are taken from payscale.com

 

Good Skills to Include on Call Center Manager Resume

  1. Understanding of the metrics (KPIs)
  2. Networking
  3. Staff Communication
  4. Team-building

 

Resume Action Words for Call Center Manager

Supervised
Exceeded
Capitalized
Analyzed
Built
Developed
Handled
Reached
Conveyed
Presented
Trained
Conceptualized
Influenced
Strategized
Generated
 

Common Certificates for Call Center Manager Resume

  • CCCM Call Center Manager Certification
  • Certified Workforce Management Professional
How useful was this post?

Click on a star to rate it!

Average rating / 5. Vote count:

Add a Comment

Your email address will not be published. Required fields are marked *