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It’s Okay to be differentCALL CENTER MANAGER RESUME TEMPLATE (TEXT FORMAT)
SUMMARY
Extremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center strategies and operations; improving systems and processes; managing staff.
EDUCATION
San Diego University
Bachelor in Marketing, 2018
SKILLS
- Technical Support
- Human Resources
- Polite, professional phone voice
- Coaching
- Customer Service
- Leadership
WORK EXPERIENCE
54 MONKEYS, CALL CENTER OPERATIONS MANAGER
JUN 2019 – JAN 2020
- Ensured adequate call center coverage to achieve service level targets, including scheduling, resourcing and recruitment initiatives
- Developed a team environment that foster growth and the desire to help others
WORLD MARK, CALL CENTER MANAGER
JUN 2018 – JUN 2019
- Optimized call center productivity, achieved correct quality standards through data analysis. Tracked and reported metrics and provided weekly, monthly and quarterly reporting results to senior management
- Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery
Average Salary for Call Center Manager Job
Salary | $39k – $82k | |
Bonus | $604 – $12k | |
Profit Sharing | $778 – $8k | |
Commission | $1k – $26k | |
Total Pay | $37k – $85k |
***Data are taken from payscale.com
Good Skills to Include on Call Center Manager Resume
- Understanding of the metrics (KPIs)
- Networking
- Staff Communication
- Team-building
Resume Action Words for Call Center Manager
Supervised
Exceeded
Capitalized
Analyzed
Built
Developed
Handled
Reached
Conveyed
Presented
Trained
Conceptualized
Influenced
Strategized
Generated
Common Certificates for Call Center Manager Resume
- CCCM Call Center Manager Certification
- Certified Workforce Management Professional
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