Customer Service Resume Example

CUSTOMER SERVICE REPRESENTATIVE RESUME TEMPLATE (TEXT FORMAT)

SUMMARY

Energetic and detail oriented Customer Service Representative with 5 years of experience in providing excellent customer service. Have a strong knowledge of the real meaning of great customer service and have a strong ability to develop an in-depth understanding of companies` product line.

EDUCATION

UNIVERSITY OF BEECHOVE

ME in School Counseling, 2014-2018

SKILLS

• Zendesk, Kayako, and Parcel Audit
• Self-Control
• Persuasive Speaking
• Clear Communication Skills
• Attentiveness
• Knowledge of the Product
• Ability to ‘read’ customers
• Tenacity
• Empathy
• Ability to handle surprises
• Goal-oriented focus

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

United States Postal Service, 2019-2020

• Answered incoming customer service calls
• Provided accurate, valid and complete information by using the right methods/tools
• Answered questions about warranties and terms of sale
• Recommended items for sale to customer and recommended trade-up and companion items 
• Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed

CUSTOMER SERVICE ASSOCIATE

ALDI, 2016-2019

• Answered product questions and concerned by clarifying the customers situation, determining the cause of the problem; selected and explained the best solution
• Built sustainable relationships of trust through open and interactive communication
• Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Offered support and solutions to customers

Hard Skills to Include on Customer Service Resume

1. Microsoft Office Suite
2. English and Spanish languages
3. Digital communication
4. Data presentation

Soft Skills to Include on Customer Service Resume

1. Quick thinking
2. Friendliness
3. Conflict resolution
4. Active listening