Flight Attendant Resume Example

FLIGHT ATTENDANT RESUME TEMPLATE (TEXT FORMAT)

SUMMARY

A determined, team-first communicator focused on continuing a career in customer service. Success in managing a large and diverse work group while maintaining accountability to strategic company objectives. Uncompromising commitment to producing high-quality work in a fast-paced environment. A competitive spirit with unwavering integrity and a strong work ethic.

EDUCATION

Bachelor’s in Marketing

San Francisco State University San Francisco, CA

SKILLS

• Extensive domestic and international travel experience; current Chinese and Brazilian travel visas.
• Experienced Hospitality Professional with exquisite culinary service and superb work ethic.
• Flawless management of priority task lists from highly demanding clientele and guests, on and off the aircraft.
• Extensive menu planning and catering experience with a network of respected vendors to offer VIP service worldwide.
• 4+ years of exemplary performance.

PROFESSIONAL EXPERIENCE

FLIGHT ATTENDANT

American Airlines – Philadelphia, PA

Oct. 2017 – Present

• Participate in crew briefing and debriefing.
• Perform pre-flight check of emergency safety equipment.
• Assist customers with boarding.
• Deliver all safety and service announcements.
• Assist customers with food selection, inquiries and order customization requests.
• Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Assist passengers on arriving domestic and international flights.
• Document all international departures.
• Assisted unaccompanied minors (UMs).

FLIGHT ATTENDANT

United Airlines Inc – Chicago, IL

Nov. 2015 – July 2017

• Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
• Directed junior team members in proper duties and company regulations.
• Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
• Served beverages and food items and provided key information about offerings to passengers during flights.
• Ensured that prompt communications were distributed between the flight deck and the cabin crew.
• Restocked and organized food, beverage and passenger items inventory.
• Dealt with mechanical and passenger emergencies according to standards.

Good Skills to Include on Flight Attendant Resume

1. Basic computer skills
2. Excellent communication skills and have a professional and conservative appearance;
3. Manage difficult or emotional customer situations and respond promptly to customer needs.
4. Contribute to building a positive crew spirit.
5. Ability to read, analyze and interpret technical procedures and governmental regulations.