I have 19 years of property management experience dealing with all aspects of the daily running of a property. To include but not limited to handling accounts receivables, payables, budgets, leasing, renewals, resident retention, hiring and maintaining a good working relationship with vendors and overseeing the appearance and upkeep of the property. I have excellent customer service skills and a great track record of maintaining resident tenure. Hiring, training and maintaining employee morale is an area I also have excellent skills in.
Bachelor’s in Integrative Studies Society Services, 2013
California State University Los Angeles, CA
Received average guest ratings of 4.5/5 and 4.8/5, for each respective property from guests on VRBO (Vacation Rentals by Owner).
Answered guest phone calls and emails, provided timely solutions to guest complaints.
Established proper records in Excel to keep track of tenants, rent, state & local sales tax, and guest occupancy level.
Royal American Management, LA, CA
Oct. 2016 – Present
Increased to and maintained occupancy rate to 98% or higher.
Maintained delinquency at less than 2% with 9 months at 0%.
Processing and executing legal documents with contracts and evictions.
Maintained expenses below budget and increased income through raising rents, raising occupancy over budgeted rate and increasing fees.
Facilitated capital improvement projects from the original concept, bid process, execution and completion.
Oversight of 7 employees including hiring, training, scheduling and payroll, staff meetings, and performance evaluations.
Processing all reports to Regional Manager and Corporate Staff on company timeline.
Created budgets and spreadsheets to maximize performance of community office.
Wasatch Property Management, LA, CA
Jul. 2013 – Mar. 2016
Facilitated the collection of the monthly rent.
Provided excellent customer service to residents and prospects.
Addressed resident concerns or complaints.
Managed the renewal process from determining rental rate increases to generating letters.
Processed weekly reports for delinquency and prospects.
Reduced delinquency to below 3% of income.
Processed accounts payable from purchase orders to invoices.
Oversight of 4 leasing agents and 5 maintenance staff members.
Reviewed and approved or declined applications, credit reports, and background checks.
Processed budgets and maintained a positive NOI.
Average Salary for Property Manager Job
$33k – $74k
$367 – $10k
$0 – $7k
$622 – $10k
$29k – $74k
***Data are taken from payscale.com
Good Skills to Include on Property Manager Resume
Especially skilled at building effective, productive working relationships with internal and external customers.
Talent for identifying clients’ needs and presenting the appropriate service offerings and producing successful results.
Demonstrated ability to gain customer trust and provide problem-solving solutions with exceptional follow-up.