I’m a highly organized and self-motivated professional with 10-years of experience in a corporate office setting offering expertise in customer service, fulfillment & inventory programs, product research and price quotes, supplier and client relations.
Bachelor’s in Social Science
Ocean County College Toms River, NJ
Able to improvise.
Highly motivated, reliable, confident.
Can deal with the unexpected.
Respectable and polite to co-workers and customers.
Kohl’s, Atlanta, GA
July 2014 – Present
As a keyholder responsible for opening and closing operations.
Demonstrate excellent people skills in both client and employee relationships.
Assist with hiring and training associates.
Create work schedules and assist with payroll submission.
Manage day to day production and operations.
Regularly supervise a crew of over 80 employees.
10 years of supervisory experience.
Balance cash office on a daily basis.
Toys R Us, Atlanta, GA
Jan. 2010 – May 2014
Supervised over two departments (Service Center and Telesales); providing pre-order research, price quotes, and product information with a high level of accuracy and professionalism.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Efficiently handled and documented an extremely high volume of calls and emails per day, addressing inquiries, solving problems and providing product information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Handled the daily heavy flow of paperwork and cooperated with the appropriate departments which enabled me to provide elevated customer experience, building long-term customer relations and generating a loyal clientele.
Routinely assisted internal and external customers in person and via telephone and email. Politely and professionally answered questions and managed situations regarding merchandise, pricing and shipping with up-to-date knowledge of sales and promotions, merchandise availability, future inventory and specialty or customized orders.
Average Salary for Supervisor Job
$42k – $86k
$496 – $10k
$164 – $10k
$50 – $15k
$32k – $83k
***Data are taken from payscale.com
Good Skills to Include on Supervisor Resume
Profound ability to communicate effectively, both orally and in writing.
Remarkable ability to maintain flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
Outstanding analytical skills, able to read between the two lines.
Extremely disciplined, professional and punctual.
The aptitude to evaluate technical and statistical information.
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